Item is new open box. The kit is complete. There is a very minor flaw on the small valve in pictures 4 and 5. A small scratch that is not very noticeable and hard for me to really spot. The customer asked for a new unit and this one is now up for sale at a discount. The first two pictures are of the one installed to show you how it looks installed. Please feel free to ask any questions. Premier finishing process – finishes will resist rusting and corrosion through everyday use. Coordinates with products from the Trinsic line seamlessly. Pressure balanced valve trim – dual cartridges control the water temperature and volume independently. Top handle controls diverter functions. Bottom handle controls on / off and adjusts volume. Integrated 3 function shower diverter for 2 shower applications. 2 individual positions, 1 shared positions. Optional non shared cartridge available RP71717 – not included. Rough-in valve not included – when adding to cart valve options will be presented. Complies with ADA standards. All necessary mounting hardware is included. Not recommended for tub spout applications. Note: the RIGHT side diverter port MUST be capped. Valve Trim Height: 6-5/8 (bottom to top). Valve Trim Width: 6-5/8 (left to right).